Contact – TweetMugz



Please feel free to email us at with any questions you may have. Answers to some frequently asked questions are detailed below. Cheers!



How long does it take to process an order?

Processing takes about 3-5 days but generally much closer to 2-3.

How much is shipping? How long does it take?

We offer free shipping for all US orders! International orders are subject to a small shipping fee. 

As a general guideline, shipping takes approx: 7-12 days (generally close to 7). Please allow a little extra time for non-US orders.

I just got my tracking number but nothing's showing up!

All good! Give it about 24-48 hours and the tracking will update. Carriers are slow to update sometimes.

I haven't received my order yet! What should I do?

Send us a quick email ( and we'll sort everything out!

Returns & Exchanges

What's your policy on returns?

We want you to be happy! If we mess up, we'll make it right. Just contact us within 7 days of receiving your order and let us know what's up. Also feel free to email us if anything else comes up :)

I placed an order but then realized I need to cancel it...can I?

Mistakes happen! Just send an email to right away with your name and order number and we'll do our best to cancel it (unless it has already shipped out to you!).