FAQ


Shipping

How long does it take to process an order?

Processing takes about 3-5 days but generally much closer to 2-3.

How much is shipping? How long does it take?

We offer free shipping for all US orders! International orders are subject to a small shipping fee. 

As a general guideline, shipping takes approx: 7-12 days (generally close to 7). Please allow a little extra time for non-US orders.

I just got my tracking number but nothing's showing up!

All good! Give it about 24-48 hours and the tracking will update. Carriers are slow to update sometimes.

I haven't received my order yet! What should I do?

Send us a quick email (hey@tweetmugz.com) and we'll sort everything out!

Returns & Exchanges

What's your policy on returns?

We want you to be happy! If we mess up, we'll make it right. Just contact us within 7 days of receiving your order and let us know what's up. Also feel free to email us if anything else comes up :)

I placed an order but then realized I need to cancel it...can I?

Mistakes happen! Just send an email to hey@tweetmugz.com right away with your name and order number and we'll do our best to cancel it (unless it has already shipped out to you!).