FAQ


Shipping

Make sure to double check the address and phone number you provide during checkout so we can get your order to you as soon as possible. Our shipping carriers may use the phone number in case they can't find the address so it's important to use the correct one.

How long does it take to process an order?

Processing takes about 3-5 days but generally much closer to 2-3.

How much is shipping? How long does it take?

We offer free shipping for all US orders! International orders are subject to a small shipping fee. 

As a general guideline, shipping takes approx: 7-12 days (generally close to 7). Please allow a little extra time for non-US orders.

I just got my tracking number but nothing's showing up!

All good! Give it about 24-48 hours and the tracking will update. Carriers are slow to update sometimes.

I haven't received my order yet! What should I do?

First check your spam folder, sometimes important emails from us go in there. Otherwise, send us a quick email (hey@tweetmugz.com) and we'll sort everything out!

Returns & Exchanges

What's your policy on returns?

Because all of our mugs are made to order specially for you, we're unable to accept returned mugs except in the case of those that are damaged/incorrect. If you receive a damaged/incorrect mug, take a photo and email us (hey@tweetmugz.com) and we'll get a replacement sent out ASAP.

I added the wrong address when ordering, now what?

Not to worry, these things happen sometimes! Make sure you email us straight away with the correct address and we'll update your order. If the item has already shipped, you may have to pay to have the item redelivered as our carriers charge for address changes.

I placed an order but then realized I need to cancel it...can I?

Mistakes happen! Just send an email to hey@tweetmugz.com right away with your name and order number and we'll do our best to cancel it. We can only do this if you contact us before manufacturing has begun.