How long does it take to process an order?
Processing takes about 3-5 days but generally much closer to 2-3.
How much is shipping? How long does it take?
We offer free shipping for all US orders! International orders are subject to a small shipping fee.
As a general guideline, shipping takes approx: 7-12 days (generally close to 7). Please allow a little extra time for non-US orders.
I just got my tracking number but nothing's showing up!
All good! Give it about 24-48 hours and the tracking will update. Carriers are slow to update sometimes.
I haven't received my order yet! What should I do?
Send us a quick email (firstname.lastname@example.org) and we'll sort everything out!
Returns & Exchanges
What's your policy on returns?
We want you to be happy! If we mess up, we'll make it right. Just contact us within 7 days of receiving your order and let us know what's up. Also feel free to email us if anything else comes up :)
I placed an order but then realized I need to cancel it...can I?
Mistakes happen! Just send an email to email@example.com right away with your name and order number and we'll do our best to cancel it (unless it has already shipped out to you!).